Shipping policy
Effective date: September 4, 2026
This Shipping Policy applies to orders placed through morenocalifornia.com.
Order processing
Orders normally require 2–5 business days for processing before dispatch. Business days exclude weekends and public holidays in the fulfillment location. Orders placed during launches, promotions, holidays, or unusually high-volume periods may require additional time.
Preorders or products with a different fulfillment schedule will display that information on the product page or at checkout. If a material delay occurs, we will contact you using the email address supplied with the order.
Shipping locations
Moreno currently uses separate Shopify markets and shipping zones for:
- the United States;
- Sweden; and
- other supported international destinations through the Rest of World zone.
Availability depends on the destination, product, inventory location, and carrier service shown at checkout. An order may ship from a United States or Sweden fulfillment location depending on the destination and available inventory.
Shipping rates and free shipping
Available shipping services and their prices are calculated or displayed at checkout. Free shipping, when offered, applies only when the order and destination meet the conditions displayed at checkout. Promotions and thresholds may change, but changes do not affect an order already completed.
Estimated delivery times
Estimated delivery is 3–10 business days after dispatch for supported destinations, including the United States and Sweden.
These estimates begin after dispatch, not when the order is placed. Customs processing, severe weather, carrier disruptions, remote destinations, and other events outside our control can extend delivery time. Any mandatory delivery rights under applicable consumer law remain unaffected.
Tracking
When tracking is available, we send a shipping confirmation containing the tracking link. Tracking events can take time to appear after a label is created. Contact info@morenocalifornia.com if tracking has not updated for an unusual period or a parcel is marked delivered but cannot be located.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins.
If a parcel is returned because of an incorrect or incomplete address, refusal, failure to collect, or another circumstance attributable to the recipient, we may deduct unrecoverable shipping or return costs from any refund where permitted by law. We will contact you before arranging reshipment and may require payment of the new shipping charge.
International duties, taxes, and customs
International orders may be subject to import duties, taxes, brokerage fees, or customs charges. Where these charges are collected at checkout, the checkout will indicate that. Otherwise, they may be charged by the destination country or carrier and are the recipient’s responsibility, unless applicable law or the checkout states otherwise.
Customs authorities may require identifying or order information. Refusal to pay legally assessed import charges can cause a parcel to be returned or destroyed and may affect the available refund, subject to applicable law.
Split shipments
Items in one order may ship separately because of inventory location, packaging, or carrier requirements. When available, separate tracking information will be supplied. You will not be charged an additional shipping fee solely because Moreno chooses to split an order after checkout.
Delayed, lost, damaged, or stolen parcels
If a parcel is delayed or appears lost, contact info@morenocalifornia.com with the order number. We may ask you to confirm the address, check with household members or neighbors, and cooperate with a carrier investigation.
If an item arrives damaged or incorrect, preserve the item and packaging and contact us promptly with photographs. Remedies are handled under the Return and Refund Policy and applicable law.
Moreno is not responsible for theft after a carrier has completed delivery to the address provided, except where applicable law requires otherwise. We will nevertheless help obtain carrier information needed for a claim.
Contact
Shipping questions: info@morenocalifornia.com